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Global Hospitality Services Leadership

Global Hospitality Services Leadership

Program Code:GSL
Duration:2 Semesters (8 Months)
Credential Awarded:Ontario College Graduate Certificate
Work-Integrated Learning:Optional Work Term

Program Description

The Global Hospitality Service Leadership program is designed to provide you with the leadership skills to support the global hospitality service economy. You will be able to respond to the shift in global economic and business management practices from product to service. An emphasis is placed on recognizing new opportunities and developing new service categories and market segments while supporting the implementation of organizational change. This program will introduce you to leadership and innovative service models, digital management and the effective use of predictive analytics and measurements, as well as live-data service with an intimate view of customer knowledge for the hospitality industry. Gain the leadership skills to work in open and interconnected systems within organizations, and the business acumen to assist managers, visionaries, and entrepreneurs. Become a sough-after professional able to empower and lead employees to operationalize visions and creatively sustain competitive advantage in a constantly changing global business climate.

Admission Requirements

Program Eligibility:

  • An Ontario university/college degree or three-year college diploma, or equivalent. Applicants with a combination of postsecondary and significant related work experience may be considered. A resume and references will be requested.
  • English proficiency at the graduate level.


Loading Tuition Costs

Your Career

As a program graduate, you’ll be equipped with the tools and techniques to find work in a wide range of industries, including: hospitality and tourism, service-related industries and technology-driven industry in hospitality.

Transfer Credit/Pathways

The Degree and Credit Transfer Office provides a number of services for students continuing their education at Seneca, and for graduating students considering degree transfer options.

Through transfer agreements and institution partnerships, graduates of this Seneca College program may be eligible for credit at various post-secondary institutions. Please refer to the Degree Transfer Guide for more information.

Transfer Credit may be granted for courses deemed equivalent to courses at Seneca that have been completed at recognized postsecondary institutions. Additional information is available online.

Important Academic Dates

Please take a few moments to view Important Academic Dates for your relevant term.


Please select the curriculum from the Academic Year in which you started (or will be starting) your studies. An Academic Year begins in September and ends in August of the following year.

2017/2018 Academic Year

Semester 1
GBD110 Services Marketing
GBD120 Service Leadership Strategy
GBD130 Global Business Communications, Ethics and CSR
GBD160 Integrated Project / Field Work I
GBD205 Data Analytics and Finance
MKM915 Digital Marketing
OPR725 Project Management
Semester 2
GBD250 Integrated Project II / Field Work II
GSL200 Strategic Service Planning
GSL225 Leadership in Change Management
GSL250 Evaluating and Measuring Service Strategies
GSL275 Leadership in a Global Context
GSL300 Leadering Effective Teams
MGM721 Seminar in Decision Theory
WTP100 Work Term Preparation

Contact Us
Admissions Advisors:
Domestic Admissions Advisor: To be announced.
International Admissions Advisor: International Admissions
(416) 491-5050 Ext. 22364
Registration Advisor:
  Marc Combetto
(416) 491-5050 Ext. 77435
Program Contacts:
Student Advisor: Angela Sakellariou
(416) 491-5050 Ext. 77636
Program Coordinator: Athena Hurezeanu
(416) 491-5050 Ext. 26093
Program Chair: Angela Zigras
(416) 491-5050 Ext. 77531
Additional Contacts:
  Financial Aid & Awards


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